Brands need to take the risk while embracing technology

Article in Technology Digital by our Planning Director, Nicholas Gill, on why brands need to blend with other channels of interaction to create a bigger impact among their audiences.


Attack of the beige

I’m seeing a lot of boring and bland “engagement” from brands in social media. There’s far too much of “it’s Halloween, have a treat tonight with or “it’s the weekend, celebrate the end of another shit week with or  so why not celebrate/make the most of/not worry about it* with as if our life revolves around . It doesn’t. It’s lazy and boring especially if it’s a stock “filler” in your social content plan.

The analogy of walks into a pub, shouts and walks out again without bothering to “engage” with your response holds firm. I don’t want a conversation with you about the weather – I can see what it’s like outside my window – unless you give me a reason to take advantage of it; e.g. give me a £1 off your tasty, winter beverage this cold day and then I may be interested. Otherwise, it’s just noise. Which is what social media was never meant to be.

It’s what Billy Connolly would call the attack of the beige. Be colourful. Be creative. Be interesting.

And I know this isn’t real (or is it?) but it’s colourful. Despite the product being beige.

[*delete as appropriate]

Orignally posted on Nicholas Gill's blog.

No such thing as a free lunch

A fascinating article on privacy, advertising and the use of your data on social networks and the new alternatives such as Diaspora and Unthink to the accepted norm. Where Hugh once said if you talked to people the way advertising does, they'd punch you in the face. He was talking about traditional ATL advertising and the shouty nature of the traditional 30' spot. This quote from the article suggests that advertising in social media could possibly be worse; rather than just blurting at you in ad breaks, it snoops on you and brazenly flashes this in your face. Good food for thought to start your day with.

Imagine you're eating out with your lady or a loved one; the restaurant is completely free from 12pm until 2pm. Free. Trouble is, your entire conversation is being recorded and watched closely. Every time you both mention something that suggests an interest in a product or purchase or place - an ad rep/TV/radio ad/leaflet appears in front of you and pitches away. Mention you're interested in a mini break; cue the man from the travel agency peddling his wares. Your meal is free though, don't forget. You can always ignore the ad man. How many of us would appreciate that constant eavesdropping? Few. Remarkable then that the digital world doesn't quite suffer the same reaction. It all feels so remote and far way.

Image source.

Originally published on Nicholas Gill's blog.

Facebook F8 download

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Last night the Facebook team revealed a whole new set of products to help connect people together and share their experiences more deeply than ever before. This is on top of the News Feed changes already implemented this week.
As is typical, most users had an initial moan about the stories and news feed ticker implemented this week but then you quickly see the benefit. The ticker (top right hand corner of your Facebook home page) lets you see quickly what's happening; no need to scroll through a large real-estate update of old news feed telling me you checked in at work, I see it quicker. Those of us who are used to scrolling news on Sky News or Sky Sports News quickly become accustomed to this. The stories feed is again based on your relationship with people and uses the Facebook Edge algorithm, which is somewhat like the Google search algorithm that you need a large pointy head to decipher.
Implication: Even before yesterday's raft of updates was announced, this already provides a clear message to marketers. To become a top story, you need to be relevant. Which comes down to content. Be inspirational and involving. Be active and involved. Provide something that is interesting. And be creative.
So, to the changes announced yesterday. 
Timeline
The most significant is the new Timeline. A place where you can see the connected you. It's really quite lovely. This video explains it rather well.
Implication: It is clear that Facebook is becoming the social layer in your life. As a brand, your apps are the key to become entwined in this Timeline. Apps that are useful, entertaining, imaginative and enduring rather than one-offs. It also means advertising that is more likely to be intertwined with your Timeline become more important so playing with Social Stories rather than the standard ASUs is now a requirement. This also means dialling up your ad budgets.
 
Apps - from nouns to verbs
Like isn't dead. It's just evolved. To actions such as Listening, Reading, Watching, Eating etc. The social layer deepens beyond what has always been a slightly one-dimensional element of Liking. Apps need to become smarter and use Facebook and the way users use Facebook in a smarter way. Spotify shows the way with music. Here you'll find a list of European launch partners
Implication: Apps interact with your Timeline. Apps just became a hell of a lot more important than the brazen pursuit of Likes. Which has always been the wrong objective anyway. Facebook has been about what value you can create from your audience there; not just about how many. So this change is hugely welcome. It forces brands to think about how they intervene helpfully and become entwined with their audience rather than just using Facebook as another one-dimensional broadcast channel.
Further reading:
Wired - round up

The Networked Business of the Future

This week I presented at the Knowledge Peers event: Technology – transforming growing businesses at the Design Council, Covent Garden, London. A lot of good presentations and discussions with a genuinely interested and intelligent audience asking some probing questions about cloud, social business and the changes required. And then I came on. I was the entertainment; the only one in jeans as far as I could tell. Certainly the only one in trainers.

I think the title is quite misleading. My bit was about how technology has changed companies, the problems they face and the benefits of becoming a more social business internally and externally mixed with Ghistbusters, farmers and the Backstreet Boys.

Find the slideshare deck and the full transcript here.

Under the Google bonnet

The Google search algorithm has long been the dark art of digital. Here's a great video explaining some of what they actually do to it.

Digital Download, edition 2, 13.06.11

The second (it's made it this far) in our downloads of stuff we quite like that seems to have settled into four areas.

Campaigns

Orange continue to create things that delight. This time, tweet them what your Summer holds and you get back a movie-style voiceover to make even the dreariest plans sound awesome. Movie voiceover man is up there.

Perrier's Le Club is an interactive You Tube takeover where the more people who view the video, share it etc., the hotter the club gets. How hot and what that entails who knows. I doubt it's what's in our deviant minds.

Intel's Museumof Me. At first a lovely way of using your data in a visually stunning way. And then it clogged up your Facebook news feed. 

The music business has seen it's fair share of disruption in recent years and following Radiohead's "pay whatever you like" approach, Kaiser Chiefs let you create your own album and sell it.

Making of possibly better than the actual ad?

News

Facebook continue to roll out new things:

1. Facial recognition. Although they've said sorry for just rolling it out without informing people, this is an incredible piece of utility that makes the mind boggle and tagging easier. It knows what I look like. And my friends. Being a fan of nudge economics, personally I'm not fussed they rolled it out and it makes life soooo much easier.

2. Real-time targetting is now being released across the board to make your advertising more relevant and contextual.

An example: If I update my status “I am craving Pizza right now” I will immediately qualify to see ads from advertisers who targeted people who are interested in pizza and could be served such ad(s), in real-time.

Nuggets for your noodle

When it comes to UK social media stats, we're always a little harder to find than our US friends so this neat infographic will be rolled out in every presentation henceforth.

Super lovely animated video of digital life today and tomorrow.

Weird

Super in, super out.

Odd what people think a brand will be interested in.

Naked fat men sell.

 

SoLoMo (Social, Local, Mobile)

Good chart providing examples and inspiration of how innovative companies are combining what is becoming the holy trinity of socal, local and mobile. Originally from here.